Privacy Policy

1. Introduction

Celtic Ecuadorian Organics Ltd. (“we”, “us”, “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website (https://celticorganics.net/) and services, including payment processing via Stripe and Wise.

2. Information We Collect

We collect personal information necessary to process your orders, provide customer service, and comply with legal obligations. This may include:

Name, address, email, and contact details

Payment information (processed securely via Stripe and Wise)

Order history and transaction details

Any correspondence or complaints you submit to us

3. How We Use Your Information

We use your information to:

Process and fulfill your orders

Facilitate payments via Stripe and Wise

Communicate with you regarding your orders or inquiries

Comply with legal and regulatory obligations (including anti-fraud and anti-money laundering checks)

Improve our products and services

4. Payment Processing

We use third-party payment processors, Stripe and Wise, to handle payment transactions. When you make a purchase, your payment information is processed directly by these providers and is subject to their own privacy policies. We do not store your full payment details on our servers.

We use Stripe and Wise for payments and related services. These providers may collect personal data as required to process your transactions, including device and transaction information for fraud prevention and compliance purposes. For more information, please refer to the Stripe Privacy Policy and Wise Privacy Notice.

5. Sharing and Disclosure

We only share your personal information with:

Payment processors (Stripe and Wise) for transaction purposes

Service providers assisting in order fulfillment or website operations (under strict confidentiality)

Regulatory authorities, if required by law

We do not sell or rent your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse.

7. Customer Responsibilities and Product Issues

It is the customer’s responsibility to inform us immediately of any issue with products received.

No returns policy: We do not offer a general returns policy. However, all complaints or issues will be reviewed on a case-by-case basis to ensure fair resolution.

Please contact us promptly at [insert contact email/phone] with any concerns.

8. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, or delete your personal data, or to object to its processing. Please contact us for any such requests.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with the effective date.

10. Contact Us

For questions about this policy or your data, please contact:
[insert contact details]

Additional Notes:

Stripe requires you to inform customers that their data may be processed by Stripe and to provide a link or reference to the Stripe Privacy Policy.

Wise’s privacy obligations are similar; you should mention Wise by name and reference their privacy notice.

This policy does not constitute legal advice. Please consult a legal professional to ensure full compliance with all applicable laws and payment provider requirements.